Social Skills
Refund and Cancellation Policy
Social Skills Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage refunds and cancellations.
Non-refundable Deposits
PEERS® participants agree, by way of paying a deposit upfront, that the deposit is non-refundable and shall be applied against payment of the full cost of the PEERS® program. All transactions are final. If enrolment in the program fails for any reason other than default by Social Skills Australia, the non-refundable deposit shall remain the property of Social Skills Australia. The deposit shall be deemed to be liquidated damages in full payment for Social Skills Australia’s costs, efforts, and lost business opportunities in connection with the participant’s failure to proceed with enrolment.
Enrolment Fees
All fees for PEERS® programs must be paid prior to the course start date to secure your place, unless other arrangements have been made.
Refunds
We do not process refunds for our PEERS® programs or boot camps, all transactions are final. All cancellations requested at least six weeks prior to the program or boot camp start date will be eligible for credit on another program or boot camp. No refunds or credits are given to registrant 'no shows'.
Cancellations
Cancellations After Course Commencement
Due to the nature of the 16-week PEERS® program and the PEERS® weekend boot camps, which are full sequential programs provided to a limited number of participants, by enrolling in PEERS® the participant agrees to commit to the full program. Whilst every effort will be made to ensure the participant is provided with all relevant materials should a session be missed, the participant acknowledges that cancellation during the program or for individual sessions is not possible as Social Skills Australia is unable to offer this session to another client who may be on the waiting list to join the PEERS® program. The participant is responsible for full payment of the course, irrespective if some sessions are missed.
Cancellations Prior to Course Commencement
Unfortunately, when a participant cancels without giving adequate notice, it prevents another client from participating in PEERS®. This cancellation policy is used as a way of respecting the time and commitment of all involved. It explains the process for requesting a cancellation and is used in fairness to both our business and the clients who would otherwise have wanted to participate.
We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
We understand situations can arise in which you must cancel your enrolment. Due to limited availability of spaces in PEERS® programs, we request that you cancel with adequate notice. This allows us to fill that program slot.
We require a minimum of six weeks’ notice for cancellation. Cancellations will then be eligible for credit on another PEERS® program or boot camp. Refunds are not given. Credits are not given to ‘no shows’.
You may cancel by contacting us by email to admin@socialskillsaustralia.com.au.
Questions
Our business firmly believes that a good client and business relationship is based on mutual understanding. Questions about our cancellation policy should be directed to admin@socialskillsaustralia.com.au
Agreement
By paying your deposit, paying your full enrolment fee, or signing your Service Agreement, you understand that you are holding a spot and this Refund and Cancellation Policy applies.
Policy Updates
This Policy may change from time to time and is available on our website.
Refund and Cancellation Policy Complaints and Enquiries
If you have any queries or complaints about our Refund and Cancellation Policy please contact us at:
Social Skills Australia
